Returns

Returns

We want you to be happy with your order. Here’s how returns work.

Eligibility
Due to the nature of our products (consumable nicotine and caffeine pouches), we can only accept returns on unopened, unused items in their original packaging, within 14 days of delivery.

Damaged or Incorrect Items
If your order arrives damaged, defective, or incorrect, contact us within 48 hours of delivery with photos of the item and packaging, and we’ll arrange a replacement or refund at no cost to you.

How to Start a Return
Reach out via our Contact Us page with your order number and reason for the return. We’ll guide you through the next steps.

Refunds
Once your return is received and inspected, we’ll notify you of the approval status. Approved refunds are issued to your original payment method within 5–10 business days.

Return Shipping
Unless the return is due to our error (damaged, defective, or incorrect item), the customer is responsible for return shipping costs.

Non-Returnable Items
Opened or used products cannot be returned for health and safety reasons.