Shipping and Delivery

Shipping and Delivery

1. Processing Time
Orders are processed within 1–3 business days after payment is received. Orders are not processed on weekends or public holidays.

2. Shipping Rates & Delivery Estimates
Shipping charges will be calculated and displayed at checkout. Delivery times are estimates only and may vary due to carrier delays or unforeseen circumstances.

3. Order Tracking
Once your order has shipped, you will receive a confirmation email with tracking information (if available).

4. Incorrect Shipping Information
Customers are responsible for providing accurate shipping details. We are not liable for orders shipped to incorrect addresses provided at checkout.

5. Delays & Lost Packages
We are not responsible for delays caused by the carrier, weather, or customs. If a package is lost or significantly delayed, we will assist in contacting the carrier, but we are not liable for refunds until the carrier completes an investigation.

6. International Shipping
International orders may be subject to customs fees, import taxes, and duties. These charges are the customer’s responsibility.

7. Damaged Items
If your order arrives damaged, please contact us within 48 hours with photos of the packaging and item so we can assist with a replacement or claim.

8. Returns Due to Non-Delivery
If a package is returned to us due to being unclaimed, refused, or due to an incorrect address, the customer is responsible for reshipping costs.